Choice of shipping service | Selling on eBay

smaragdin · 2025-11-16T22:17:43.395000Z

Hello, I’m writing to share a recent mishap that makes me doubt Mondial Relay’s service: damage caused during the transport of a manga protected in a bubble envelope and with bubble wrap reinforcement, only discovered after picking up the package, was the cause. The buyer, disappointed, asked for a refund and eBay handled this issue, which I encountered for the first time even though I have been selling and buying for a very long time, in a very professional way, and I thank them sincerely. The issue that worries me is that, having also contacted Mondial Relay as soon as I became aware of the defect to find out whether their insurance could be claimed, they only knew how to deny all responsibility by arguing that it was eBay’s job to contact them, even though it is not eBay that paid for the shipment! And when they don’t just ignore the emails sent! I have sometimes paid for additional insurance during previous sales of more expensive items, but as their delivery times get longer and therefore the risk of damage increases, I have the feeling that in the event of a problem they would never acknowledge their responsibility and would seize on the slightest pretext to dodge it, leaving the customer completely at a loss. I’m now hesitating about simply continuing to sell, and the trust I had placed in Mondial Relay has been shattered.

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