How to get in touch with eBay following a dispute | Selling on eBay

meu064 · 2026-05-11T07:05:07.520000Z

Hello,Following a dispute over an order, I would like to send my case files to eBay (video of packaging proof, handoff to the carrier, etc.) but on the dispute page I only have the choice between:Refund the buyerUpdate the order trackingSend a message to the buyerThe dispute says that the buyer will be able to contact eBay starting May 12 if I do not respond, but how am I supposed to get in touch with them? Will it also be starting on the 12th (tomorrow) for me as well? I asked the buyer not to intervene before me, which he kindly agreed toThanks in advance for your feedback

Discussions

How to get in touch with eBay following a dispute | Selling on eBay | eBay France