Ebay does not defend sellers | Selling on eBay

librairie_trois_plumes · 2025-01-02T14:29:57.163000Z

Hello, I wanted to share my very bad experience with eBay customer service. I’ve been on eBay for over 13 years, a serious seller, with no unresolved disputes. An item, sent by registered mail to Belgium, was not delivered (no tracking available for over a month). The customer opens a dispute for item not received two weeks ago. I respond immediately and file a claim with the postal service. The postal service replies: we will give you an answer before January 7. I note this in the dispute. The customer eventually gets eBay involved and, in 20 minutes, the dispute is closed in their favor. So: - eBay does not take into account the exchange with the customer - eBay shows no consideration for its serious and loyal sellers - eBay does not even bother to contact me - eBay uses thug methods. The sale is not cancelled. The customer is refunded the full amount paid, but I am the one who covers everything and so I lose the transaction fees. eBay thus imposes a “fine” on someone who did everything right... And there is nothing you can do. The person on the phone wanted to “explain” things to me, but explain what? That when you do everything right, eBay doesn’t care? Knowing that I was willing to refund the customer with great pleasure, but not before getting a response from La Poste. In short, sellers: be careful, eBay will never be on your side.

Discussions

Ebay does not defend sellers | Selling on eBay | eBay France