Another disguised comfort comeback... | Selling on eBay

edencollectors · 2023-10-05T15:21:25.929000Z

Hello everyone,Once again, the buyer is always right on eBay...I sell an item that was tested and works, a few days later, and very quickly at that, the buyer reports a defect. No problem, it happens, maybe the item didn't like the shipping and/or a defect showed up on arrival, I don't dispute it and ask the buyer to open a return request, and I very quickly provide a return label.And today I receive the item, I test it and oh surprise! Everything works just fine. Clearly we're dealing with a disguised no-fault return.I immediately contact eBay to report the problem, and there I'm told that according to the law, I MUST refund this unscrupulous buyer without thinking. So I understand that once again on eBay the buyer is always right, the seller is always wrong... Special mention for the argument "we can't come to your place to check" which is totally bad faith.All I was asking was not to have to refund the shipping costs and to recover from the refunded amount the return shipping costs that should have been paid by the buyer in the case of a no-fault return, but apparently eBay is too afraid of losing a buyer. In that case, let them pay out of their own pocket, not mine...eBay's returns process is a disaster, a loophole that puts the seller in danger with every transaction.Have a good day everyone.

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Another disguised comfort comeback... | Selling on eBay | eBay France