International shipping, package stuck in customs | Selling on eBay

naramar28 · 2025-11-22T08:25:35.855000Z

Hello, I am a private individual, and I had listed an item from my collection for sale. The item was sold to someone living in Mexico. I followed Ebay Shipping instructions to the letter: I printed 3 copies of the customs documents, as well as a copy of my ID, in order to attach them to the package. When I dropped off the package at the Chronopost counter in my post office, the agent checked the documents, said it was ok, and put them in a transparent pouch, stuck onto the package. But as soon as it arrived in Roissy, the package was blocked at export by customs for "missing documents". I spent a day calling and sending emails...Chronopost sends me back to Ebay. Ebay sends me back to Chronopost. Chronopost sends me back to Ebay's shipping service (Packlink).Ebay's shipping service sends me back to Ebay. Ebay sends me back to Ebay International.Do you have any advice for getting this package unstuck? Thanks.

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International shipping, package stuck in customs | Selling on eBay | eBay France