Funds blocked without explanation | Selling on eBay

labiloute75 · 2024-07-05T18:44:27.671000Z

Good evening everyone, My payouts linked to my sales have been blocked for 15 days even though I am a regular seller. Customer service itself cannot explain this block. I have no dispute. My latest sold items were delivered properly. My account has been verified and I have been selling regularly for years with 100% positive feedback.Ebay customer service tells me they themselves do not understand this block because everything is in order on my account. The department concerned reportedly told them that I would receive my funds in the coming days, but after 5 days following this report, still no payout... After another call today to Ebay support, they keep repeating that the situation is "special" and that they can do nothing to unblock it or simply that I should wait... I checked Ebay's Terms of Use and in my case, no condition in their text authorizes such a block on payouts. Should I go through an outside organization to recover my funds (mediator, DGCCRF...) ? Thank you in advance for your replies.

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Funds blocked without explanation | Selling on eBay | eBay France