iPhone sold, the buyer is asking for a return

Question

Hello, I sold an iPhone 5S in its original box with everything original (everything was stated in the listing) with a battery that was almost dead. The buyer received the package on December 23 and reported a problem 4 days later, so on the 27th, claiming that the item received was defective (because the battery only lasts 30 minutes). I told him that the problem was clearly written in the listing, but in good faith I told him that I would still accept the return, so I gave him a return slip on...

*miss-tigri* · Accepted Answer

Hello If the buyer does not make the return, ask eBay to intervene or contact customer service. https://www.ebay.fr/help/selling/managing-returns-refunds/rpondre-une-demande-de-retour-en-tant-que-vendeur?id=4115&st=3&pos=2&query=R%C3%A9pondre%20%C3%A0%20une%20demande%20de%20retour%20en%20tant%20que%20vendeur&intent=Demande%20ret&lucenceai=lucenceai&docId=HELP1113   You will be able to request a refund for the label if it has not been used.