Dispute beyond 30 days | Selling on eBay

pouetpouet78 · 2024-01-02T15:40:45.937000Z

Hello, I sold an item to Kazakhstan that I sent by tracked letter on September 15. The estimated delivery date was "25 Sept. 2023 - 28 Sept. 2023". The problem with tracking numbers abroad is that sometimes the scan doesn't get updated even though the package has actually been delivered. The buyer opened a dispute today for item not received. I'm very surprised because, on the one hand, I think they should have contacted me long ago, I don't see what the Post Office will be able to do if I file a claim, and on the other hand, on https://pages.ebay.fr/acheter/garantie-client/, it says that to benefit from the Ebay guarantee, the buyer must "contact the seller within 30 days of the estimated delivery date." But the 30 days are well and truly up! Have you ever encountered this problem?

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Dispute beyond 30 days | Selling on eBay | eBay France