Dispute with a buyer regarding my listing | Selling on eBay

toinou2134 · 2024-03-16T13:45:21.342000Z

Hello, I would need some advice regarding the sale of an iPhone 12 that I made. The buyer bought it from me with Buy It Now before asking for a return a few days later. The reason is that she didn’t know the screen wasn’t the original one, even though a photo mentioned it (it was a screenshot of my settings, mentioning this information). The person tells me she didn’t see it because it wasn’t "written in the listing". I told her that I had put this info in the photos and that she should have looked at all of them before buying. I’ll admit I didn’t think to put it in the listing text, thinking the photo was clear enough as well. I’m currently waiting for eBay to step in because I believe I am in the right, knowing that this is the 2nd time I’ve tried to sell it, with another eBayer (a refurbisher) having bid, won the auction, and canceled the sale a few days before. What do you recommend I do? I really find it harder to sell on this site compared with years ago, there are more and more refurbishers who work on "supply and demand" and who bid or buy before backing out because they found a better deal. Thanks in advance! 🙂 Have a great weekend Antoine

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Dispute with a buyer regarding my listing | Selling on eBay | eBay France