Dispute - how do I get my product back? | Selling on eBay

thesouleater · 2024-09-21T19:43:00.485000Z

Hello, having used Ebay for years as both a buyer and a seller, today I am facing a dispute situation for the first time. On the site everything is clearly explained regarding the procedure to follow, but in my case, I can't find the solution. I'll briefly explain: - I sold a video game that worked very well but apparently not for my buyer- he opened a dispute so I became aware of the problem- no problem, I sent him a message to tell him that I agreed to take the game back and that I was going to create a return label at my expense so he could send it back to me- According to Ebay's site, the procedure is simple: go to the order details, "View return details" and then upload the label and the various contact details. The problem is that when I go to the "View return details" section, I get this message: "This return request is closedOn Sept. 20, this return request was closed. We were informed that the buyer had requested a reversal of the charge from their card issuer, bank, or another payment institution. You do not need to do anything. " From there I can't do anything anymore so if I understand correctly the buyer refused the payment but there is no longer any tracking regarding the return of the item 🤔 ??? For now the buyer is no longer replying to me. In your opinion, how should I proceed to get my item back? Thank you for your help!

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Dispute - how do I get my product back? | Selling on eBay | eBay France