Mondial Relay in Europe in the delivery terms | Selling on eBay

chrimer2020 · 2025-01-26T16:00:50.097000Z

Hello,Some time ago @ventesgaming68-67 asked this question and didn’t get a reply.I’m wondering the same because I’d like to add shipping to certain countries in Europe via Mondial Relay, and I can’t find it ..."I recently added to my sales the option, for customers in three countries (Spain, Belgium, the Netherlands), to choose an economical shipping method, namely via Mondial Relay.Unfortunately, eBay labels this shipping method as "Other international economy shipping". I can’t mention Mondial Relay, which isn’t offered in the dropdown menu, nor can I specify to customers that it’s pickup-point collection.After a few weeks of testing, it turns out that on average one out of two customers is surprised, taken aback, angry, because they thought they had chosen a home delivery shipping method. This creates back-and-forth and wastes time. Some customers go silent and don’t go pick up their parcels, ask for a full refund, which results in a pure loss for me.I’ve already contacted eBay customer service, and the only solution they could offer me was to manually edit my (thousands of) listings, to add a textual clarification that in most cases won’t be read...Is anyone else also facing the same problem, and would they have a solution to suggest?Thanks in advance"If someone could tell us how to do it? Thanks a lot.Also, in the list of destinations, I can’t find Portugal ???

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Mondial Relay in Europe in the delivery terms | Selling on eBay | eBay France