Stolen items in the package | Selling on eBay

meu064 · 2026-05-05T12:00:35.728000Z

Hello, The buyer went to the pickup point to collect their parcel (letter), but they told me that the pickup point staff showed them the torn envelope and, obviously, the product inside was gone. Having filmed and signed the packaging, it is clearly visible that it is indeed my same envelope. The buyer is going to start a refund procedure. The shipment status is still shown as "the item was not delivered" even though the staff apparently scanned the empty envelope so that MondialRelay would send it back to me. What should I do as the seller to get the ruling in my favor? I filmed the packaging but not the drop-off in the relay locker, but given the typography of my signatures, it is very clear that it is the same envelope Thank you in advance

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Stolen items in the package | Selling on eBay | eBay France