Hello, I made a sale on Ebay. The buyer chose relay shipping with "Mondial Relay". He doesn't go to pick up the item within 8 days, I don't know the reason. He opens a dispute saying "item not delivered", which is false. The item is returned to me and I pick it up at the relay point. Ebay then decides to fully refund the buyer. I don't understand. In the end, between what I received for the sale and the refund, I have to pay 4 euros (shipping costs) for a dishonest buyer. It's not the amou...

Hello @kheldran A buyer who does not go to collect their parcel loses the benefit of eBay's buyer guarantee; it's in the Terms and Conditions: https://www.ebay.fr/help/policies/ebay-money-back-guarantee-policy/rglement-de-la-garantie-client-ebay?id=4210&st=3&pos=1&query=R%C3%A8glement%20de%20la%20Garantie%20client%20eBay&intent=exclusions%20garantie%20ebay&lucenceai=lucenceai&docId=HELP1238#section2 Unfortunately, the dispute system, which is fully aut...

Problem with buyer | Selling on eBay

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Problem with buyer | Selling on eBay | eBay France