problem with buyers outside France. | Selling on eBay

vintage-cameras-france · 2023-06-22T13:13:43.626000Z

Hello, My wife has a pro store on Ebay with a premium subscription. For weeks now, she has had a problem with buyers outside France, who can’t buy from her store! In fact, when the buyer wants to make a purchase, a message appears saying that this seller does not sell in this country! Even though worldwide sales settings are active. Worse, the same message says that Ebay invites the buyer to look for the item from another seller !!!!. Despite the many calls through customer service over the past several weeks, there has been no concrete response to this problem. today, to make things worse, during a new call to customer service, the person we spoke to told us that our case had not even been taken into account yet!!!. and that they could not give any timeframe for resolving the problem, which has been going on for almost two months!. The direct result is a loss of revenue due to buyers being unable to make the purchase they want. Meanwhile, the Pro Premium store subscription is still being charged!. What is really frustrating is feeling like you’re being passed around, from advisor to advisor, who all recite the same memorized script and end up telling you that at their level they can do nothing, other than escalate a ticket!!!. Ebay customer service is no longer at all up to the level of the service being billed.

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problem with buyers outside France. | Selling on eBay | eBay France