Retrieving a lost item by Mondial Relay | Selling on eBay

skyhawk6265 · 2024-02-19T17:51:01.318000Z

Hello. I just refunded a buyer who had not received the item sent by Mondial Relay via Ebay (order 12-11071-40273), so the case has just been closed by Ebay. What next? Mondial Relay isn’t responding to me, the item is marked as delivered (???) after being redirected to a pickup point no. 2, then not collected and then returned to the sender (me). Nothing on the horizon since. Should I resign myself to losing my item, the shipping costs, in short everything? What action can Ebay take to help me? Thanks in advance for your help. Bruno

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Retrieving a lost item by Mondial Relay | Selling on eBay | eBay France