Abusive return for defective item | Selling on eBay

pentiumpro57 · 2026-07-01T21:40:10.600978Z

Hello, I recently sold a car stereo to someone on eBay. As usual, I thoroughly tested the product and took a video of it working before shipping.It’s an original car stereo that needs to communicate over the car’s bus, tested on mine without any issue.However, as soon as they received it, the buyer opened a return request for a non-functioning product, with a photo of the car stereo’s serial number (fair enough).What’s the best move to make:- Wait for eBay to step in (how can I provide them the video?) for the return request? - Pay for a return at my own expense and open a claim upon receipt? I’m not used to disputes/returns, so if you could shed some light on it, thanks.

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Abusive return for defective item | Selling on eBay | eBay France