Return of the package after eBay closed the case | Selling on eBay

sunisa_shop · 2026-02-26T21:47:08.534000Z

HelloI sold an item and the buyer no longer wanted it upon receipt, so she opened a return request that was accepted. She sent her parcel a few days before the maximum deadline but did not upload the tracking on eBay. As a result, eBay closed her request for package not sent before the deadline.Today I received a notice to go pick it up at the post office and I’m wondering how this will work for her refund because I don’t want to have the eBay fees charged to me if I refund her.Is it possible to reopen her case so that I can approve her return?

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Return of the package after eBay closed the case | Selling on eBay | eBay France