Return of an undelivered Packlink parcel | Selling on eBay

jeezip · 2024-03-18T18:44:18.100000Z

Hello, I sent a package via the Packlink platform (with insurance) to Italy, and for some mysterious reason it ended up in Belgium. Belgium sent it back to me instead of forwarding it to Italy, its real destination. Since 17-02-24 I have been asking for reimbursement of the 17.30€ shipping costs (for 190g via Mondial relay home delivery) and nothing is happening; this is my 8th message + a phone call to Ebay, who tells me that Packlink is the one that has to take care of it. I sent photos of the package with the recipient's label (perfect) + the returned package + the tracking showing my package bouncing around. Nothing works, the only reply is that they are contacting the transport company again, even though I told them that the package had come back and that it is an error on their part (Italy is not Belgium!!!). I just want a new label to send the package back to its recipient, it's a dialogue of the deaf. What can I do ??? Thank you for your help

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Return of an undelivered Packlink parcel | Selling on eBay | eBay France