Top seller reliability icon + not visible on my listings > €25
Summary: joulanka expresses frustration about an issue with their seller account, where listings over €25 do not receive 'Top reliability' status despite meeting the required conditions. After noticing this, they contacted support but have not received any satisfactory responses for two months. lingma85 suggests that only customer service can resolve this issue, but joulanka complains of receiving only automated replies and is looking for advice from other participants who may have encountered the same problem.
Hello,
I’ve been battling with support and with my contacts since opening my account trying to understand, but no real answer for 2 months, so I’m trying my luck here :)
I have Top Seller status on my account.
Normally, I meet all the conditions for my listings to have the top reliability + badge
1) Shipping within 1 business day
2) Returns accepted within 30 days
3) All my shipments are tracked
4) Free shipping for France
However, all listings with a sale price above €25 do not have the top reliability icon, while all those below €25 do.
I use the same template for all my listings (payment, shipping, return).
I found this pattern this morning, so I wanted to confirm it by taking a listing that was at €29.90 (without the icon) and changing it to €24.90. The icon appeared right away.
There is clearly something off linked to the fact that the listings have a sale price > €25, but I can’t figure out what.
If you have any idea, I’m all ears.
Thanks in advance.
lingma85
·1 week agoHello @joulanka
If there is a bug ... only Customer Service can see it...
Here no one has the tools to dig into your account.
eBay Customer Service
Best regards
joulanka
OP1 week agothey've been replying to me for 2 months now only with pre-formatted messages, giving me the conditions to meet.
I gave concrete examples, nothing...
So I turned here in case someone has already had this happen :)
lingma85
·1 week agoYou did the right thing....
However, given how little traffic there is...
.