Hello everyone, I’m sharing my misadventures with eBay here. I decided to start selling on ebay as a private individual almost 1 year ago now. Everything went well until the day I sold an item worth more than €1000 to a buyer. The buyer refused delivery twice without giving a reason, but eBay’s customer guarantee does not cover the buyer in this case ( https://www.ebay.fr/help/ policies/ebay-money-back- guarantee-policy/la-garantie- client-ebay?id=4210 ). Nevertheless, the buyer decided to open a dispute for item not received a few minutes after refusing the parcel for the first time. eBay customer service on the phone reassured me by telling me that the dispute would be decided in my favor. They asked me for the shipping slip to verify that I had sent it to the correct address, then they asked me for proof of receipt. I told them that I could not provide proof of receipt knowing that the buyer had refused the parcel, so he had not signed anything. Customer service then told me they would pass on this information, then a few days later the dispute was ruled in the buyer’s favor... So I called customer service, who told me it was a mistake and helped me contest the dispute. Contestation rejected... Customer service did not understand and then said they would reimburse me for the selling fees and shipping costs. I then reported the buyer and left him a negative review, and my account was then permanently suspended because I pose a risk to the eBay community!!! Goodbye to the reimbursement of fees. A few days later, a second buyer decided to open a dispute for item not received, even though tracking showed it had been delivered 12 days earlier!! I suspect he did this after receiving an email informing him that my account had been suspended (I myself once bought an item on an account that was later suspended and I received an email informing me of it). Anyway, 5 minutes later after the dispute was opened I called customer service, who told me that the dispute had already been decided in the buyer’s favor since my account is suspended. The reason given was that I had not provided a tracking number, even though the tracking number was provided since I went through Packlink and the tracking is associated with the item on eBay! The decision cannot be challenged because my account is suspended. I also note that there is no empathy from eBay customer service since my account was suspended. They don’t understand that I’m trying to recover my €1600... I contacted eBay several times through the fraud enforcement website, I provided them with the tracking details, the shipping slips, the proof of receipt, they refuse to admit their mistake and the violation of their own terms and conditions!! I also point out that the clause "we suspend you without telling you why" can easily be considered abusive. If I have violated your terms, you must prove it. With this condition, company X could ban users for religious, ethnic, and therefore discriminatory reasons without ever having to justify itself. French law takes precedence over eBay’s terms and conditions. In short, I was forced to file a complaint for fraud and breach of trust and I will have to take eBay to court so that they reimburse me and unlock my account... I contacted FEVAD of course, but I think only the courts will allow me to settle my disputes with eBay given their bad faith. In conclusion, be careful with eBay, they abuse their position, do not hesitate to go to court if you have a problem with them.