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21 April, 2008 | 10:00AM BST
We'd like to let you know about some new steps we're taking to help prevent fraudulent unauthorised activity on eBay accounts.
From today, we'll start noting the computers you regularly use when buying and selling on eBay. We'll use a combination of cookies and Flash objects to link your user ID with the computer you're using. This data is encrypted and can only be read by eBay. It doesn't include any contact information or details of eBay transactions.
Later this year, we'll begin checking the computer you use to list an item to see whether it's one of the computers you regularly use. To confirm that it's really you when you list an item using a different computer (e.g. at a friend's house, in a hotel, at the library), we'll lead you through a simple automated process where we call a phone number on your account. We might also prompt you to verify your identity in other ways.
More about identity confirmation
Please update your registered phone number
You should always keep the telephone number on your account up to date so that eBay and your trading partners can get in touch with you. In the future, an incorrect or outdated phone number may mean additional steps are needed to confirm your identity, which could cause delays in listing items or responding to your customers.
Please take a minute to update your contact information. If you have a mobile phone, we strongly encourage you to add this to your registration details as a secondary phone number so that you can go through our phone confirmation process when you are away from one of your usual computers. We treat your phone number in accordance with our Privacy Policy.
These changes are part of our ongoing efforts to make eBay a safer and more secure marketplace and we thank you for your support as we continue to pioneer and innovate in these areas.
Regards,
The eBay Team