USB Modem and System Hardware Incompatibility

[jensebrec_0]

I just purchased a 56k dialup USB modem and I can't get that darn thing to work correctly with Win10. It works fine with XP, but I need to use it with Win10. The manufacturer said that because I'm using the correct driver and it works with XP, that the problem is a "system hardware incompatibilty" issue and I'll never get it to work. They said to return it and try their other USB modem or one from a different company. The modem dials the access number, it just won't connect with it. The drivers are from LSI Agere and are dated 2009. The PCIe modem I had before also used LSI Agere drivers, but were dated 2010. The manufacturer of the USB modem says I have the latest drivers - the one from 2009. I don't understand drivers, so I'll take their word for it.
Please Help !
Thanks !
I didn't find the right solution from the internet.
References:
- https://www.bleepingcomputer.com/forums/t/65123546988/usb-modem-and-system-hardware-incompatibility/
- whiteboard video

[*miss-tigri*]

Bonjour 

Y'a pas de forum d'entraide  aux pays bas ?

Le mieux serait d'ouvrir un litige pour objet non conforme (Si j'ai bien compris!)

[*cadelac*]

http://community.ebay.co.uk/t5/Answer-Centre/ct-p/11900000007

[kh-helene]

Hello jensebrec_0, welcome to the eBay community.

This platform is dedicated to french people, so I invite you to translate your post into french or ask your question in your country's website.

You can find a list of available countries here :

http://pages.ebay.com/aboutebay/thecompany/companyoverview.html

Thanks!