Problem with Mondial Relay delivery | Community Mentor Help

cemi73 · 2024-01-06T14:34:48.793000Z

Hello, a seller sent me an item via Mondial Relay through Ebay and not directly through the Mondial Relay site. I did not receive any notification by email or SMS even though the parcel did arrive in my locker. The item was therefore returned to the seller after the waiting period had passed. The seller and I contacted Mondial Relay to find out why I had not been informed of the parcel's arrival. Mondial Relay told us that 2 emails had been sent without being able to confirm the email address. The seller then made a new shipment. 3 days ago he told me that the parcel had arrived, but once again I was not informed. Mondial Relay sent me the PIN code at my request by SMS. It seems there is a problem with Ebay, which does not send the details to Mondial Relay. I have checked my account and my email and mobile number are correctly registered and confirmed. Do you have any idea where the problem is coming from? Thank you.

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