refund for an item, delivery too far

hello

I would like to know when a refund will be made for an order placed on April 26, 2024, for the amount of 32 euros regarding a red Dolce Gusto coffee machine

thank you for your quick response

A.DELEPLACE

deleann0

38 View listings

Posted 2 years ago·Last reply 2 years ago

3 comments

*miss-tigri*

·2 years ago

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Hello

You have 30 days from the estimated delivery date to report an item not received to eBay .

It’s probably too late ..

koalagris

·2 years ago

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🤗 @*miss-tigri*

If the buyer hasn't picked up their parcel, they don't benefit from the eBay customer guarantee anyway:

https://www.ebay.fr/help/policies/ebay-money-back-guarantee-policy/rglement-de-la-garantie-client-ebay?id=4210&st=3&pos=1&query=R%C3%A8glement%20de%20la%20Garantie%20client%20eBay&intent=garantie%20client%20exclusion&lucenceai=lucenceai&docId=HELP1238#specialcoverage-inr

Have a great rest of the weekend 🙂

koalagris

·2 years ago

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Hello @deleann0

I gather that you did not go to pick up your parcel, so it was returned to its sender...

= Check directly with your seller

https://www.ebay.fr/help/buying/resolving-issues-sellers/contacter-un-vendeur?id=4021&st=3&pos=1&query=Contacter%20un%20vendeur&intent=contacter%20vendeur&lucenceai=lucenceai&docId=HELP1051

Best regards