Can someone please help? (Bitte um Hilfe)

[kabashia]

Bonjour,

I hope I can ask in English as I sadly do not speak French. Nonetheless, I enjoy buying in France, I found nice items, nice people and more or less got along with either English or Google traduction.

Now I have bought an item from a seller who does not seem to understand me. No blame here - I can guess my 'Automatic Google French' must be just awful and hard to understand. Most sellers I bought from had likely been eBay-pros who knew what I wanted and needed before reading my clumsy mails.

The problem is I want to pay and don't know how. He obviously has no PayPal. I asked for IBAN and BIC in order to do a SEPA-transfer.

He wrote back twice: Ci joint riib pour virement. je vous enverrai le reçu de la poste également.

I understand that he says he enclosed his bank data, but there is nothing I can find in eBay. I wrote back he might try to send his info to my email address, but got no answer. Or maybe my 'Google-French' was simply too awkward too make any sense.

I don't want to cause this seller any trouble. He seems very nice and I'm thankful that he agreed to sell this item to me at all (I'm in Germany). And I really want to have this item, it's a beautiful piece. I've been looking for such a thing for quite some time.

Please, can anybody here who speaks Franch and either English or German help and 'mediate'?

Merci beaucoup et cordialement,

Kabashia

[lingma85]

Hello,

write to your dealer, give the references of your purchase --->


"please ... give me your bank details via email (to a transfer) - Best regards"

It should understand

but
if he does not respond -----> is that it does not wish to sell the item to you ...!

😉

[kabashia · Accepted solution]

Merci, but I did that. He does not speak English or German and I can only use Google Translation for my 'French' - which might be incomprehensible.

I'm not sure if he simply does not want to sell to me.  He agreed to it before I bought the item (I asked beforehand, of course), and he seems friendly and willing. It's just that we've reached a point now where we simply cannot understand each other anymore. I also got the impression that he probably does not sell on eBay very often, and probably has not sold anything to international before.

So I hoped for someone here who could mediate.

Cordialement,

Kabashia

[Anonymous]

Hi there, if I well understand, he sent you his bank account (with the BIC and IBAN), but he didnt choosed thiw payemnt on his ebay account or on the bill, so you cant pay him on ebay, you just have to go to your bank and pay him, on the receipt you must write tthe nomber of the item. 

Another solution is to write him  to chose the bank transfert on the bill (maybe he'll have to edit another bill). If you want you can send me a private message with the number of the item, he email of the seller, and so I 'll try to do something for you. 

But you must know you'll not have any possibility to return the item if it doesnt fit you or if it's broken because of the payment via a bank transfert.

Maybe it's better to cancel what you bought ? Dont hesitate to contact me, regards, Brigitte

[kabashia]

Bonjour everybody,

thanks to kind help, the problem is solved now and I could finally pay for my purchase.

Thanks a lot, it is good to know that there is a nice forum where one can turn for help  if need be.

Merci beaucoup et cordialement,

Kabashia

[*cadelac*]

"I understand that he says he enclosed his bank data, but there is nothing I can find in eBay. I wrote back he might try to send his info to my email address, but got no answer."

and in your box SPAM ?

[kabashia]

Lucrezia1952, thank you very much. I've contacted you.

Cadelac, I've looked, there is nothing in my spam, neither did Mailwasher show anything. Maybe he thinks all I need to know is in eBay already, but I cannot find anything.

I don't know about eBay France, but eBay Germany has gotten awfully complicated in the last years. I cannot blame anybody getting lost in its vaults.